Privacy

Definitions

Instalife and any other Internet sites operated by us, our online services, mobile services, and software. “You” and “your” means the user of this Site or individual who otherwise engages in business with us. “Personal information” refers to information that can be used on its own or with other information to identify, contact or locate you. For example, personal information includes your name, email address, phone number, date of birth, address, social security number, driver’s license number, credit card number, or other data which can be reasonably linked to you. Personal information does not include "de-identified" or other non-personally identifiable information. “De-identified” information is information that we collect about a group or category of products, services, or users that is not personally identifiable or from which individual identities are removed. “Carrier” means any insurance company that issues life insurance policies offered by Instalife.

Information We Collect

This privacy policy describes our collection of personal information from and about you. By using our Site or otherwise engaging in business with us, you consent to the collection and use of personal information in accordance with this policy. We collect information to provide better services to you, and we collect that information in the following ways:

Information You Give Us

We collect personal information from you when you register for a Ladder account, apply for insurance products and services through our Site, or apply to be an insurance agent appointed with our Carriers. For example, when you register for a Ladder account, we’ll ask you for your name and e-mail address, and when you apply for insurance products and services, we’ll ask you for your date of birth, Social Security number, address, phone number, driver’s license number, employment, financial, family, beneficiary and housing information, existing life and health insurance coverage information, activity information, health information, bank account and/or credit card information, and other information. We may also collect information from you during your use of our Site, or when we communicate with you via telephone, e-mail, text or other means. In addition, we have pages on social media sites like Instagram, Facebook, Twitter and LinkedIn (“Social Media Pages”). When you interact with our Social Media Pages, we will collect personal information that you elect to provide to us, such as your contact details. If you are a partner, agent or vendor of ours and/or our Carriers, we will also collect information in connection with our business relationship, which may include your business contact information (e.g., business email, address, and phone number along with your title/role), and information collected from our ongoing business relationship (e.g., terms of our agreements with you,

Information We Collect from Third Parties

When you register for a Ladder account and/or apply for the insurance products and services offered through our Site, we will collect information from third parties to, among other things, verify your identity; assist in the underwriting of your application; make eligibility, risk rating, policy issuance and enrollment determinations; obtain reinsurance; administer coverage; administer claims; protect against fraud; and conduct other legally permissible activities. We generally collect your identifying information (for example, your name, address, e-mail, telephone number, date of birth, Social Security number, and employment information), bank account information, financial and credit information, existing and past life insurance coverage information, health information, driving record, criminal history, activity information, and other personal information from these third parties.

In addition, if another company refers you to us, we may collect your information from that company in order to process your application for the insurance products and services offered through our Site.

We use Plaid Technologies, Inc. ("Plaid") to gather data about you from your financial institutions and to process ACH payments. You agree that by using our Site, services and products, you are granting us and Plaid the right, power, and authority to act on your behalf to access and transmit your personal and financial information from your financial institution. You also agree that your personal and financial information will be transferred, stored, and processed by Plaid in accordance with the Plaid Privacy Policy.

Retention of Your Information

We will retain your information for as long as your account is active or as needed for legitimate business or legal purposes. We may also reject requests related to updating or deleting information that are unreasonably repetitive, require disproportionate technical effort (for example, fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for example, requests concerning information residing on backup systems). If you have any questions about reviewing, modifying or deleting your information, you may contact us by email at privacy-requests@instalife.com.